Linked to the 'Staff Management' Toolkit, this course would be useful in supporting Staff Management. £150


  • to give you an understanding of some of the underlying reasons why a staff member or a volunteer may be difficult to handle
  • to recognise some of the management safeguards that you have at your disposal to help you manage difficult staff
  • to develop a number of strategies for managing difficult staff and volunteers
  • to learn how to manage a performance interview.